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Don't Stay Here!
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Extremely poor customer service. Staff was rude, unprofessional, and failed to resolve issues to our satisfaction. After our reservation was made, they called back to tell us there was a three night minimum. We reluctantly agreed because they were not willing to refund our deposit. They later called back to inform us there was a price increase and that we needed to pay in full weeks before our arrival. We again reluctantly agreed because they would not refund our deposit and stated "we have a waiting list so if you don't want to stay then don't stay" Their policies seem to change with the tides of the York River. I would highly discourage anyone from doing business with this campground. Additionally, we spoke to numerous seasonal residents who are pulling out over some of the same issues we had. There are far too many campgrounds to enjoy in the Virginia area without having to stay here! Best of Luck if you do.
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Posted by Jeff on 9/4/2008
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