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Disappointment from Odetah Campground - from TripAdvisor.com
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I recently booked a weekend stay at Odetah Campground in CT and secured it with a $100.00 deposit. A few days later I was phoned to be advised that the booking was in error and my deposit was to be returned. The booking agent told me all weekends were booked but two, which were not an option for me. I asked to speak to a manager who was very kind but not willing to make any adjustments for their mistake. Unfortunately, I would have to book a week stay or surrender my trip. I was told that the agent who booked my stay would be spoken to. I understand that mistakes are made, but as a small business owner myself, I feel that something to rectify the situation with the customer is just as important as educating the employee of his/her mistake. What am I going to tell my 4 and 5 year olds who have been waiting for the ultimate camping trip? Unfortunately we will not experience the "hospitality" at Odetah Campground.
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Posted by Westerlyinvest on 5/20/2007
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